SAVE ON LIFT TICKETS WHEN YOU BUY ONLINE IN ADVANCE
Why Buy Ski Tickets in Advance
Risk Free Refunds
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Lift Ticket FAQs
Q: Can I purchase a lift ticket for the same day I want to ski or ride?
A: Yes, you can purchase same-day lift tickets online or at the resort ticket window, but there is a chance the resort could be sold out. For more information regarding availability, please see the Lift Ticket Availability FAQ. For the biggest savings, purchase your lift tickets online, 7+ days in advance of your visit.
Q: How do I pick up my lift ticket?
A: If you purchased your lift ticket 9 or more days in advance if you are in the US and 14 or more days in advance if you reside outside of the US, your lift ticket will be mailed to your address. If you don’t receive your lift ticket before your ski day, simply go to the resort ticket window with your confirmation receipt/barcode to pick up your ticket. You can also download the My Epic app to access the mountain.
If you purchased your lift ticket less than 9 days in advance of your first ski day, go to the resort ticket window or visit a representative with one of our handheld express lift ticket devices to pick-up your ticket.
Q: My lift ticket didn’t arrive before my ski date. How do I get my lift ticket?
A: If you don’t receive your lift ticket before your ski day, simply take your confirmation receipt/barcode to the resort ticket window, visit a representative with one of our handheld express lift ticket devices to pick-up your ticket, or download the My Epic app to access the mountain.
Q: Where can I ski on my lift ticket?
A: Lift tickets are only valid at your specific resort.
Q: When can I use my lift ticket?
A: Our lift tickets provide flexibility when you can ski or ride. The more days you purchase on your lift ticket, the more flexibility you will have:
1 day lift ticket: Ski or ride on the selected day
2 day lift tickets: Ski or ride any 2 days within a 3-day window (starting on the first day of your lift ticket)
3 day lift tickets: Ski or ride any 3 days within a 5-day window (starting on the first day of your lift ticket)
4 day lift tickets: Ski or ride any 4 days within a 6-day window (starting on the first day of your lift ticket)
5 day lift tickets: Ski or ride any 5 days within an 8-day window (starting on the first day of your lift ticket)
If you purchase a 6 or more-day lift ticket, you will have a window of 3 additional days in which to use your ticket (i.e. 6 day ticket can be used over 9 days starting the first day your lift ticket is valid, 7 day ticket can be used over 10 days.
Q: Is my lift ticket transferable?
A: No, lift tickets are non-transferrable. Lift tickets are only available for the ticketed guest name and for the date range you purchased.
Q: Is my lift ticket refundable?
A: If your plans change, your lift ticket is refundable (terms apply). Any unused days on your lift ticket are fully refundable until 5:00 p.m. local time on the last day of your ticket. For example, if you buy a ticket dated February 1st-5th, you have until 5:00 p.m. local time on February 5th to request a refund for any unused days on your ticket.
Refund requests received after 5:00 p.m. local time on the last day of your ticket will not be honored, except in certain circumstances (see terms for full details)
Q: How do I request a refund?
A: To request a refund, you need to do one of the following:
Visit the resort ticket window no later than the last day of your ticket
Contact customer service at (970) 754-0005 by no later than 5:00 p.m. local time on the last day of your ticket
Q: What if I am injured or fall sick – can I request a refund?
A: Unused lift tickets are fully refundable until 5:00 p.m. local time on the last day of your ticket.
Verification of illness or injury will be required for partially used tickets. To request a refund for an un-used or partially used ticket due to injury or illness, you need to do one of the following:
Visit the resort ticket window no later than the last day of your ticket by 5:00 p.m. local time
Contact customer service at (970) 754-0005 by no later than 5:00 p.m. local time on the last day of your ticket 5:00 p.m. local time
Q: I bought my lift ticket through a travel agency or wholesale partner, is my lift ticket refundable?
A: If you bought your lift ticket through a travel agency, you are potentially eligible for a refund as outlined in our terms. Please reach out to your travel agency partner to learn more.
Q: I am a pass holder. How do I redeem a Ski With A Friend or Buddy Ticket this season?
A: Ski With A Friend and Buddy Tickets will be available for purchase online and in-person at the window this season. However, we highly encourage individuals to purchase online vs. at the window. Once purchased, Ski With A Friend and Buddy Tickets must be picked up/activated with both the pass holder and ticket user present at the Resort by displaying the pass holder media.
To purchase Ski With A Friend or Buddy Tickets online, a pass holder must sign into “My Epic Account” at EpicPass.com, click on the “Passes” tab, and navigate to the “benefit tickets” section. You can select the specific day and resort for use after you click on “Buy For A Buddy” or “Buy For A Friend”.
Q: Does the pass holder have to be present to pick up a Buddy or Ski With A Friend ticket?
A: Yes, the pass holder must be present and display their pass in order to pick-up a Ski with a Friend or Buddy Ticket. If you intend to use mobile pass for Buddy/Ski With a friend, the ticket needs to be activated via an express lift ticket station or utilizing the “pass holder scans first” process at the lift. Please stay tuned for more information.
Q: Which type of ticket should I send to my friend?
A: That depends! The easiest way to compare pricing is to click "Buy for a Friend" and "Buy for a Buddy" on My Epic Account and compare pricing.
Q: How does my friend get their ticket?
A: Once your friend has purchased the ticket, you (the pass holder) have to present your pass and pick up the ticket at the Resort. Alternatively if you intend to use mobile pass for Buddy/Ski With a friend, the ticket will show up in the My Epic App and needs to be activated via an express lift ticket station or utilizing the “pass holder scans first” process at the lift. Please stay tuned for more information.
Q: How do I know when my friends have bought their tickets?
A: The pass holder will receive an email when a ticket associated with their account has been redeemed. You will also see the available tickets in your account change once a purchase is made. In the event the pass holder does not have an email on file, an email will be sent to the Head of Household for the account. If you or your friends are utilizing the My Epic App, a notification will display a confirmation of the purchase status of the buddy/Ski With a Friend ticket. Please stay tuned for more information.
Q: Can I cancel a ticket after I have emailed it?
A: No, a ticket cannot be canceled after you have emailed it. However, it is not removed from your account until the ticket has been purchased online.
Q: Are Buddy/Ski With A Friend tickets returnable?
A: Unused Buddy/Ski With A Friend Tickets are returnable. To request a refund, you need to do one of the following:
Visit the resort ticket window no later than the last day of your ticket
Contact customer service at 970-754-0005 by no later than 5 PM MT on the last day of your ticket.
Q: I’ve sent tickets to my friends, why are they still showing available?
A: The available tickets in your account does not change until a purchase is made.
Q: Why did my friend get an error?
A: The most common reason your friend will get an error when trying to purchase is if the first date of the tickets has already passed. If errors are received, call 970-754-0126 no later than 5 PM MT.
Q: How do I purchase a specialty lift ticket?
A: You can purchase your specialty ticket at the window or by phone at 970-754-8245. Please have all the necessary verification ready when you call to purchase.
Q: How do I obtain a lift ticket for a child four and under?
A: In order to obtain free tickets for children four and under, simply head to the resort ticket window on your desired ski date and pick up your ticket. Children must be present to receive the free 4-and-under product.
Q: Do you offer a Military Discount on lift tickets?
A: Yes, we offer Military Discount lift tickets for active and retired military members. Military tickets can be purchased at the window or by calling (970) 754-0005. Please have your military ID ready to verify your purchase for the Military personnel and any eligible dependents. Military tickets require in-person verification to pick up your lift ticket in the resort. Learn more about our Military Pass products.
If you decide to purchase a full price lift ticket, please come see the ticket office at the end of the day for your ticket adjustment. Military verification for the Military personnel and any eligible dependents will be needed to process the price adjustment.
Q: Can I purchase half-day tickets?
A: No, the resort does not offer “half-day” tickets. The resort offers Full Day and Night Tickets. These can be purchased online in advance or at the ticket window.
Q: How does this lift ticket promotion work?
A: Guests who purchased a lift ticket during the 2024/25 season can apply the amount they paid for a single day’s ticket, up to $100, as a credit towards the cost of a 25/26 Season Pass.
The 2025/26 Season Pass can be purchased online using a promo code sent via email, and is eligible for both the $49 down payment option or payment in full. If redeemed over the phone or in-person at a lift ticket window, the discount can only be applied if the 25/26 season pass is paid for in-full. In all cases, this promotion cannot be combined with Epic FlexPay.
This offer will be available soon. If you purchased a lift ticket during the 24/25 season, keep an eye on your inbox for your unique promotion code.
Q: Which Season Pass products are eligible for the Epic Pass: Lift Ticket Promotion?
A: The lift ticket promotional credit can be applied towards the purchase of many Season Pass products including Epic Pass and Epic Local Pass, as well as Regional Passes such as the Northeast Value Pass and Tahoe Local Pass. See the full list of eligible passes in our Terms and Conditions below.
Promo Codes are not applicable to any Epic Day Pass, Whistler Blackcomb Day Pass, EDGE Cards, Epic Military Pass, Liberty or Tot Pass purchases.
For Whistler Blackcomb Pass Products priced in Canadian Dollars, this promotion can only be applied when crediting value of a Whistler Blackcomb Lift Ticket that was purchased in that same currency.
Terms & Conditions apply. See full terms here.